Product news & updates
Stay up to date on all things product with membership news, cool new tools, website changes, and more.
Introducing our new messaging and application experience
We’ve rolled out exciting improvements to how you connect and apply — making it faster, clearer, and more intuitive than ever. Whether you're arranging care for your pets or applying to sit, the new experience helps conversations flow smoothly and applications stand out.
A guide to FurPetVo pet sitting cover
Understanding pet sitting insurance is essential for peace of mind — for both pet owners and sitters. FurPetVo’s pet sitting cover provides thoughtful protection tailored to in-home care. We break down what’s included, how it works, and how it complements your existing policies — all designed to support trust and safety across every booking.
Introducing our new review system
You asked — we listened and delivered! After gathering feedback from thousands of members, we’re thrilled to launch a more transparent, balanced, and meaningful review system. It highlights genuine experiences, encourages thoughtful feedback, and helps everyone make confident decisions — whether you're welcoming a sitter or applying to care for beloved pets.
A message from our CEO, Mathew Prior
FurPetVo CEO Mathew Prior shares an update on our mission, growth, and commitment to building the most trusted global community for pet lovers. He reflects on recent milestones, upcoming priorities, and why authenticity, empathy, and reliability remain at the heart of everything we do.
An update from Paul, our Head of Membership Services
Paul Maisey, Head of Membership Services at FurPetVo, shares insights into how our support team is evolving — including expanded hours, multilingual assistance, and proactive tools that help resolve questions before they arise. His focus? Making every interaction helpful, human, and hassle-free.
Community forum: August round-up
This month, the FurPetVo community shared tips on traveling with pets, debated best practices for first-time house sits, and celebrated heartwarming stories of long-term pet-sitter friendships. From seasonal advice to real-world troubleshooting, members continue to uplift and inform one another — all in the spirit of mutual care and connection.
Referring a friend: how it works
Know someone who’d love FurPetVo? Invite them with confidence: they’ll receive 25% off their first annual membership, and you’ll earn a credit toward your next renewal. It’s our way of saying thanks — and growing a kinder, more connected pet-loving world, one referral at a time.
Product update from Ben Cottrell, Product Manager
Ben Cottrell, Product Manager at FurPetVo, walks through recent enhancements — including smarter search filters, improved profile visibility for sitters, and streamlined calendar syncing. These updates reflect real member input and are designed to save time, reduce friction, and deepen trust at every step.
FurPetVo Tools: Membership Services
Got a question? Our dedicated Membership Services team is here to help — whether it’s clarifying coverage details, troubleshooting account settings, or guiding you through a booking. Reach out via chat, email, or phone, and expect clear, compassionate support backed by deep platform expertise.
ID and background checks: a letter from Mathew, FurPetVo CEO
Mathew Prior shares a heartfelt note on FurPetVo’s ongoing commitment to safety. He explains how our multi-layered verification process — including identity confirmation, background screening, and reference checks — is powered by Evident, our trusted third-party partner. Transparency, rigor, and compassion guide every decision.
FurPetVo Tools: Evident ID and background checks
Learn more about Evident — the secure, GDPR-compliant platform FurPetVo partners with to verify identities and conduct background checks. Designed specifically for trusted exchange communities, Evident ensures thorough, respectful, and privacy-first verification — giving pet owners confidence and sitters a fair, dignified process.
